Remote backup Service London - Remote Backup Kent

What D-R BAR delivers

This backup solution doesn’t just cover you in a disaster. If you accidentally delete something we can recover it within minutes, or a mistake found in a file can be ‘rolled back’ to a previous point in time when you know the file was correct. This is and Appliance base Backup & Disaster Recovery Managed Service which mean you have our equipment at your premised and we manage your back ups . If you need to recover user data you can do this from the onsite backup appliance or from our remote back up facility that is linked to the onsite back appliance and our help desk will help you do this.

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Services Provided

All labour relating to managing the backups, replication to off site facility & data integrity
Onsite visits to re-sync your Appliance box as and when/if required
Hardware & Software of Duality devices are covered for breakdown & Software updates
Call out’s on disaster recovery is no extra cost
Use of a Virtual Server in the event of a disaster

What’s not included

Cost of replacement hardware in the event of a disaster (e.g. desktops/printers/servers etc)
Cost of replacement of our Appliance, which you
must have adequate insurance for

What if a Disaster happens?

Loss of data/corruption

Reload latest snapshot from local DUALITY device within minutes and if the operating system is okay this can be done remotely. To reload entire server (OS & Data) t
akes a few hours (dependant on size) and needs to be performed onsite.

Total Loss (Theft, Fire, etc…)

We have a virtual server waiting for a bare-metal restore that is captured from the remote DUALITY device in our office, in the event of your office being unusable we setup your data on this virtual server so you can access your data and emails via the web; working from home or where ever.

If your server is stolen then during the replacement hardware (i.e. finding hard to source disks etc), you can use the virtual server as a temp until you’re up and running.

As long as hardware is available (yours or virtual loan) we can have you up and running within a few hours.

There is an setup fee but no additional charges for the hardware, software or virtual machine.

Telephone and Remote Support

C4B Service Desk team provide telephone and remote access support. Your call will normally be answered by an engineer. However, if your call is taken by call handler they will arrange for the technical service engineer to call you back and provide initial troubleshooting or file restores when requested using remote connection to the DUALITY appliance and your server. The majority of restores are usually solved remotely and carried out with little or no impact to end users.